If Oribe’s Serene Scalp Densifying Shampoo is part of your routine like it is for so many of us, you’ll want to check the bottom of your bottle. Kao USA—the Cincinnati-based arm of the Japanese beauty giant behind brands including John Frieda, Bioré and Jergens, and Oribe’s parent company since 2017—has issued a voluntary recall of select lots of the shampoo in the 8.5 oz and 33.8 oz sizes after testing detected the bacterium Pluralibacter gergoviae.
The recall applies to the United States and Canada and affects only specific lots manufactured between February 21 and February 26, 2026—though the FDA notes that the investigation into the full scope is still ongoing. Not every bottle on shelves is included, but the brand is urging anyone with the affected product to stop using it. The recall comes during what has otherwise been a strong year for Oribe, whose Eternal Curls Polish and Protect Oil was named a winner of the 2026 NewBeauty Awards this past spring.
Why Oribe’s Serene Scalp Densifying Shampoo Was Recalled
The recall stems from the detection of Pluralibacter gergoviae, a type of bacteria that can sometimes turn up in water-based products like shampoo. For most healthy people, exposure poses little risk; however, those with weakened immune systems or certain underlying health conditions may be more susceptible to infection. Regardless of health status, Kao USA is asking anyone with an affected bottle to stop using it.
Affected Products
- Oribe Serene Scalp Densifying Shampoo, 8.5 oz (UPC 840035231242): lot code YR010556
- Oribe Serene Scalp Densifying Shampoo, 33.8 oz (UPC 840035231273): lot codes YR010566 and YR010576
Lot codes are printed in black on the bottom of the bottle and begin with the prefix “YR.”
What Consumers Should Do
Anyone with an affected bottle is advised to stop using it immediately. Kao USA is directing consumers to its Kao Professional Hair Technical Hotline at 800-333-2442 or oribecomplaints@kao.com for replacement instructions or general questions. Consumers who experience any kind of reaction after using the product should contact a healthcare provider.
Where Things Stand
The recall remains limited to the specific lots listed above, and Kao USA says it is working with the FDA while reviewing its manufacturing practices to help prevent similar issues going forward.
